Product quality and local service are the essential ingredients for customer satisfaction.


Product quality and local service are the essential ingredients for customer satisfaction.

Pentair sets the benchmark for water quality with its treatment, filtration and RO systems. Its foodservice division saw double digit growth in 2022 but Sales Director Karla Van Ryckeghem is not complacent. She believes customer satisfaction and loyalty needs to be earned and retained every day. And that requires a team dedicated to delivering outstanding service and focussed on what it does best. 


“As I reflect on the last twelve months, I take heart from the increasing number of new and familiar faces who placed their trust in the Pentair Food Service business,” says Karla. “We have enjoyed steady growth and that is a reflection of our customers’ loyalty to our brands. In particular Everpure, which this year celebrates 90 years on the market, is representative of the value, enduring quality and exceptional service Pentair delivers across Europe and around the world. But that growth is also testament to an outstanding team who truly understand our customers’ needs.” Against a difficult trading climate, sales of Everpure treatment and filtration products for coffee and point-of-use water dispensing have been strong and Karla expects those upward trends to continue in the year ahead.


Strong growth in coffee water treatment and point-of-use water dispensers

Karla Van Ryckeghem

For the coffee business, Pentair has a solution for every water issue, every application and every budget,” continues Karla. “The better the water, the better the coffee, and for many, water is the point of difference in the drink they serve. Whether it is Everpure Cartridges, Claris Cartridges or our industry-leading range of reverse osmosis solutions, our customers recognise Pentair as setting the gold standard for water treatment.


“Meanwhile the sales growth we have seen in filtration for point-of-use water dispensers reflects not just a consumer demand for healthier, purer water, but a societal rejection of single use plastic bottles on environmental and economic grounds.  Again, the Everpure Precoat and FC families of filtration cartridges lead the market and sit inside many of the leading water dispenser brands.

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