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Pool Equipment

Does the Pentair Home app or range of connected products work with a smart home system (i.e. Alexa, Google Home**)?

The Pentair Home app accepts a wide range of Pentair Connected water devices that can be used throughout a home to help your customers move, improve and enjoy their water. However, at this time, Pentair Home and Pentair Pro are not integrated with other smart home devices, or connected via voice with at home assistants like Alexa or Google Home.
** Amazon Echo® and AlexaTM are trademarks and/or registered trademarks of Amazon Technologies, Inc. iOS® is a registered trademark of Cisco Technology, Inc.

What measures are in place to secure my data?

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

Why didn’t I receive an email after resetting my password?

Verify the e-mail address that you have listed on the account. Check your junk or spam folder for the e-mail. Try to reset the password again.

How many users can I have on one account?

You can have only one email address on your account. Other persons in your household can use the same email address and password to access your account on other devices. There is no limit to the number of devices you can be logged in on.

How do I create an account in the Pentair Home app?

On the Log In screen, tap Sign Up to create a new account. Enter your email address and a strong password. Tap on the check box to agree to the Terms of Service.  Watch this how-to video for a step by step walkthrough.

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